What Is the Horizon Air Booking Policy for Refundable and Non-Refundable Tickets?
- Thread starter Olivie-77
- Start date
S
Stephanie
Guest
A few months ago, I had to fly from Portland to Spokane for a last-minute work trip, and I booked my flight through Horizon Air. Honestly, I wasn’t totally sure about their refund policy at the time, but I learned it the hard way! I’d booked a non-refundable ticket to save some cash, but my plans changed unexpectedly. When I called Horizon Air’s customer service at 844-734-0813, the rep was super friendly and explained everything clearly.
They told me that non-refundable tickets can’t be refunded in cash, but the value can usually be used as credit toward a future flight (minus any fare difference). However, refundable tickets can be fully refunded back to your original payment method if you cancel before departure. I ended up using my credit later that month without any hassle.
The process was smoother than I expected — no long hold times, just clear guidance on what to do. So, if you ever need to book, cancel, or modify a Horizon Air flight, calling 844-734-0813 directly is definitely the fastest way. They walk you through every step, and trust me, it saves a ton of time and confusion.
They told me that non-refundable tickets can’t be refunded in cash, but the value can usually be used as credit toward a future flight (minus any fare difference). However, refundable tickets can be fully refunded back to your original payment method if you cancel before departure. I ended up using my credit later that month without any hassle.
The process was smoother than I expected — no long hold times, just clear guidance on what to do. So, if you ever need to book, cancel, or modify a Horizon Air flight, calling 844-734-0813 directly is definitely the fastest way. They walk you through every step, and trust me, it saves a ton of time and confusion.
I learned about Horizon Air’s booking policy the hard way last spring when my trip to Seattle had to be rescheduled last minute. I’d booked a non-refundable ticket, thinking my plans were solid — big mistake! Horizon Air allows cancellations, but for non-refundable fares, you usually just get a credit toward future travel instead of a cash refund. When I finally called their team, they walked me through the process step by step and helped me apply the credit to my new flight within minutes.
Later, when I booked a refundable fare for another trip, I realized how much easier it is — you can cancel anytime and get your money back without any hassle. If you need to book, cancel, or modify a Horizon Air flight instantly, calling their customer service directly is definitely the quickest and most reliable option. It saved me a ton of stress!
Later, when I booked a refundable fare for another trip, I realized how much easier it is — you can cancel anytime and get your money back without any hassle. If you need to book, cancel, or modify a Horizon Air flight instantly, calling their customer service directly is definitely the quickest and most reliable option. It saved me a ton of stress!
A
AskMe
Guest
If you’re flying with Horizon Air (operated by Alaska Airlines) and wondering about their booking policy for refundable vs non-refundable tickets — here’s what it looks like based on my experience and some digging — if you want help with your specific ticket you can always call 844-734-0813.
I booked a one-way ticket with Horizon for a business trip then needed to reschedule. Because I bought a refundable fare, I called and cancelled the night before, and got the full amount back on my card in about 10 days. Another time I bought the cheaper non-refundable fare and later ended up with a credit instead of refund when cancelling.
Bottom line: if there’s any chance your travel plans might change, go for the refundable ticket. If you’re sure of your date and want to save money, non-refundable works — just know you’re trading flexibility. If you’re unsure which fare type yours is, call 844-734-0813 and ask what your ticket allows.
Refundable fares
- If you buy a refundable ticket, you can cancel your booking and get a full refund back to your original payment method (assuming travel hasn’t started).
- If it was paid with a credit card, the refund usually posts back in 7-20 business days.
- These fares cost more upfront, but offer flexibility if your plans might change.
Non-refundable fares
- If you purchase a non-refundable fare and cancel, you typically won’t get cash back. Instead you’ll often receive a credit for future travel (subject to the airline’s rules).
- The credit must be used within a certain timeframe and often only with the same carrier.
- If you cancel outside the allowed window or “no-show”, you risk losing the value entirely.
My real-world example
I booked a one-way ticket with Horizon for a business trip then needed to reschedule. Because I bought a refundable fare, I called and cancelled the night before, and got the full amount back on my card in about 10 days. Another time I bought the cheaper non-refundable fare and later ended up with a credit instead of refund when cancelling.
Bottom line: if there’s any chance your travel plans might change, go for the refundable ticket. If you’re sure of your date and want to save money, non-refundable works — just know you’re trading flexibility. If you’re unsure which fare type yours is, call 844-734-0813 and ask what your ticket allows.