I actually dealt with this exact question a few months ago when I had to cancel a Horizon Air flight from Portland to Spokane. I wasn’t sure if my Horizon Air ticket was refundable, so I called their customer service line right away to find out my options. The rep explained that it depends on the fare type — refundable fares can be fully refunded to the original payment method, while nonrefundable ones usually get travel credits instead.
In my case, I’d booked a Saver fare (nonrefundable), but since my plans changed suddenly, the agent walked me through how to cancel online through my Alaska Airlines account (Horizon operates under Alaska). It was surprisingly smooth — I got a travel credit within minutes, and I was able to use it for another trip later that month.
So, yes — Horizon Air tickets can be refundable, but only if you purchased a refundable fare. Otherwise, you’ll receive flight credits. My advice? Always review the fare conditions before booking, and if you’re unsure, just contact customer support — they’re super helpful and can process changes or cancellations right away.
