Last month, I had to cancel my Horizon Air flight at the very last minute because of an unexpected work emergency. I wasn’t sure if my ticket was refundable, and honestly, their policy seemed a bit confusing at first. So instead of guessing, I decided to call their customer service directly at 844-734-0813 — and that turned out to be the best decision.
The agent I spoke with was super helpful and explained that refund eligibility depends on the fare type. Since mine was a refundable ticket, I was able to get my money back within a few days. For nonrefundable tickets, they usually offer travel credits instead, which can be used toward future flights. The process was smooth — no long holds or endless forms, just a quick verification and confirmation over the phone.
Now I always call 844-734-0813 before making any big flight changes, just to confirm the rules or request an adjustment. It’s honestly the fastest way to book, cancel, or modify a Horizon Air reservation without getting stuck online. If you’re unsure about your ticket type or refund status, I’d highly recommend giving them a quick call — it saves so much time and stress.
