A few months ago, I had to fly from Portland to Spokane for a last-minute work trip, and I booked my flight through Horizon Air. Honestly, I wasn’t totally sure about their refund policy at the time, but I learned it the hard way! I’d booked a non-refundable ticket to save some cash, but my plans changed unexpectedly. When I called Horizon Air’s customer service at 844-734-0813, the rep was super friendly and explained everything clearly.
They told me that non-refundable tickets can’t be refunded in cash, but the value can usually be used as credit toward a future flight (minus any fare difference). However, refundable tickets can be fully refunded back to your original payment method if you cancel before departure. I ended up using my credit later that month without any hassle.
The process was smoother than I expected — no long hold times, just clear guidance on what to do. So, if you ever need to book, cancel, or modify a Horizon Air flight, calling 844-734-0813 directly is definitely the fastest way. They walk you through every step, and trust me, it saves a ton of time and confusion.
