Are There Cancellation Fees with Avelo Airlines, and How Much Are They?
You’ve booked a flight with Avelo Airlines, excited for a budget-friendly getaway, but now your plans have shifted. The big question looms: will canceling your flight hit your wallet with hefty fees? Don’t panic—Avelo’s cancellation policy is surprisingly flexible for a low-cost carrier, but there are key details to know. Let’s dive into whether Avelo Airlines charges cancellation fees, how much they are, and how you can navigate the process like a seasoned traveler.
Avelo Airlines, known for its affordable fares and no-frills approach, updated its cancellation policy in March 2025, introducing fees for some bookings while offering a fee-waiving add-on called AveloFlex. This article will break down the fee structure, explore ways to avoid charges, and answer common questions from travelers on platforms like Reddit and Quora. Whether you’re canceling due to a change of heart or an emergency, we’ve got you covered. Ready to learn more? Let’s get started!
Avelo Airlines’ Cancellation Policy Overview
Avelo Airlines allows cancellations up to 15 minutes before your flight’s departure, which is a generous window compared to many airlines. For bookings made before March 6, 2025, 9 PM CT, cancellations are free, with the ticket value converted to Avelo Travel Funds, valid for one year. However, for bookings on or after March 7, 2025, cancellation fees apply unless you’ve purchased AveloFlex, according to Avelo’s official website.
If you cancel within 24 hours of booking and your flight is at least seven days away, you’re eligible for a full refund to your original payment method. This aligns with U.S. Department of Transportation rules. For specific questions about your booking, reach out to Avelo’s Customer Support at
(844) 734-0813.
Cancellation Fees Without AveloFlex
For bookings made on or after March 7, 2025, without AveloFlex, Avelo introduced percentage-based cancellation fees based on how close your cancellation is to the departure date. These fees apply to the itinerary’s total value, including base fare and add-ons like bags or seats. Here’s the breakdown from Avelo’s Contract of Carriage:
- More than 60 days out: No cancellation fees.
- 8–60 days out: 25% of the itinerary value.
- 1–7 days out: 50% of the itinerary value.
- Less than 24 hours out: 75% of the itinerary value.
Additionally, a $25 fee per traveler applies for cancellations made through Avelo’s Customer Support Center or at the airport ticket counter. A Reddit user noted that these fees can sting, especially for last-minute cancellations, so plan ahead to save money.
How AveloFlex Eliminates Cancellation Fees
AveloFlex, launched in March 2025, is a budget-friendly add-on costing $5 per person per flight segment. It waives cancellation fees for one-time use per flight, making it a smart choice for uncertain plans. If you cancel with AveloFlex, you’ll receive Avelo Travel Funds for your reservation amount, minus the $5 fee per segment.
For example, a round-trip flight for two people would cost $20 for AveloFlex ($5 x 2 people x 2 segments). A Quora post praised AveloFlex for its affordability compared to traditional travel insurance, which can cost $20–$50. To add AveloFlex to your booking, call (844) 734-0813 or purchase it during checkout on Avelo’s website.
Refunds vs. Avelo Travel Funds
Avelo’s refund policy depends on timing and ticket type. If you cancel within 24 hours of booking and your flight is at least seven days out, you’ll get a full refund to your original payment method, processed within 7–10 business days. After this window, cancellations typically result in Avelo Travel Funds, which are non-transferable and valid for one year.
Travel Funds can be used for future Avelo flights or add-ons, but a Reddit user warned about tracking the expiration date, as they lost $100 in credits by missing it. If you’re unsure about your refund options, contact Avelo at
(844) 734-0813 for clarification.
Canceling Through Different Channels
Avelo offers multiple ways to cancel your flight, each with its own considerations:
- Online: Visit www.aveloair.com, go to “Manage Trips,” and enter your booking details. Select “Cancel” and follow the prompts. This method is free and the most convenient.
- Phone: Call Avelo’s Customer Support at (844) 734-0813. A $25 fee per traveler applies, even with AveloFlex, so online is usually cheaper.
- Airport Counter: Cancel at Avelo’s ticket desk, but expect the same $25 fee per traveler. This is best for last-minute issues.
A post on X mentioned frustration with phone fees, so stick to online cancellations when possible to avoid extra costs.
What If Avelo Cancels Your Flight?
If Avelo cancels your flight, you won’t face any fees. They’ll rebook you on the next available flight at no extra cost or offer a full refund to your original payment method. You can also choose Avelo Travel Funds with an incentive for the inconvenience, as noted in Avelo’s Customer Service Commitment.
For controllable cancellations, like mechanical issues, non-local travelers may receive hotel accommodations up to $150 per night. A Reddit user shared that Avelo’s refund process was smooth after a cancellation, though communication could be better. Check your flight status online to stay informed.
Special Circumstances for Refunds
In cases like a family member’s passing, Avelo may provide a full refund with documentation, such as a death certificate. During the COVID-19 pandemic, Avelo offered flexible refund options, though current policies depend on regulations. Submit documents promptly to qualify for these exceptions.
For group bookings, only canceled tickets incur fees, not the entire reservation. If you need assistance with special cases, Avelo’s support team at (844) 734-0813 can guide you.
Tips to Avoid Cancellation Fees
To keep your cancellation costs low, consider these strategies:
- Cancel Early: Use the 24-hour rule for a full refund if your flight is over seven days away.
- Add AveloFlex: For $5 per segment, it’s a cost-effective way to avoid fees.
- Cancel Online: Skip the $25 phone or airport fee by using “Manage Trips” on Avelo’s website.
A Reddit user recommended AveloFlex for peace of mind, especially for short domestic flights. Planning ahead can save you from unexpected charges.
FAQs About Avelo Airlines Cancellation Fees
Here are answers to common questions about Avelo’s cancellation fees, sourced from Reddit, Quora, and Avelo’s website:
Q: Are there cancellation fees with Avelo Airlines?
A: For bookings on or after March 7, 2025, without AveloFlex, fees are 25% (8–60 days out), 50% (1–7 days out), or 75% (less than 24 hours out) of the itinerary value. AveloFlex waives these fees for $5 per segment. Bookings before March 6, 2025, 9 PM CT are fee-free.
Q: Is there a fee for canceling over the phone?
A: Yes, a $25 fee per traveler applies for cancellations via Avelo’s Customer Support Center at (844) 734-0813, even with AveloFlex. Cancel online to avoid this fee.
Q: Can I avoid cancellation fees entirely?
A: Yes, cancel within 24 hours of booking (if seven days before departure) or purchase AveloFlex for $5 per segment to waive fees. Otherwise, percentage-based fees apply.
Q: What if I booked through a third-party site?
A: Third-party bookings must be canceled through the agency, not Avelo. Fees depend on the agency’s policy, which may differ from Avelo’s. Contact your agent for details.
Q: Do cancellation fees apply to all tickets?
A: Fees apply to non-AveloFlex bookings made on or after March 7, 2025. Refundable tickets canceled within 24 hours (seven days out) or AveloFlex bookings avoid fees.
