Are There Fees for Booking Through the Avelo Airlines Customer Support Center?
Planning a budget-friendly trip with Avelo Airlines? This ultra-low-cost carrier, launched in 2021, offers fares as low as $59 to over 50 destinations, but booking through their Customer Support Center might come with extra costs. Let’s dive into whether there are fees for phone bookings, what they cost, and how to avoid them, all while sharing tips from travelers and answers to common questions. Whether you’re flying from Hartford to Cancun or Wilmington to Orlando, this guide will help you book smart and save money.
Understanding Avelo Airlines’ Booking Options
Avelo Airlines is all about affordability, flying to smaller airports like Tweed-New Haven, CT, or Burbank, CA, for a smoother travel experience. You can book flights directly on their website, through their mobile app, or by calling their Customer Support Center. Each method has its pros and cons, especially when it comes to fees.
If you’re wondering about phone booking costs, Avelo’s support team at (844) 734-0813 can clarify details. However, calling may come with a price tag, so let’s explore the specifics. Knowing your options helps you avoid surprises and keep your travel budget in check.
Fees for Booking Through Avelo’s Customer Support Center
Yes, Avelo Airlines charges a fee for bookings made through their Customer Support Center. As of 2025, this fee is $25 per seated traveler for any booking, change, or cancellation made over the phone. This is a fixed, non-refundable processing charge, as outlined on their website
aveloair.com.
The fee applies whether you’re booking a new flight or modifying an existing one. However, you can avoid it if you can prove the website or app was malfunctioning, a workaround some Reddit users mention. Always document issues with screenshots to support your case.
Why Book Through the Customer Support Center?
Booking online at
aveloair.com or via the Avelo app is the cheapest and easiest option, with no additional fees. So why call? Some travelers, especially those with complex needs like group bookings or accessibility requests, prefer speaking to a representative for personalized help.
Others face website glitches, particularly international users, as noted on X posts about booking errors. If you need assistance, calling (844) 734-0813 can resolve issues, but be prepared for the $25 fee unless you have proof of a technical problem. Weigh the convenience against the cost before deciding.
How to Avoid the $25 Phone Booking Fee
The best way to skip the $25 fee is to book directly on Avelo’s website or app. These platforms let you search flights, select seats, and add extras like bags without extra charges. Avelo’s low-fare calendar can help you find the cheapest days to fly, saving even more.
If you encounter website issues, try clearing your browser cache or using a different device, as suggested by Tripadvisor users. For international bookings, a VPN might help, as some X users report regional access problems. Document any errors to avoid the fee if you must call.
When the Phone Booking Fee Might Be Waived
Avelo may waive the $25 fee if you can prove their website or app was malfunctioning during your booking attempt. Reddit threads highlight cases where travelers submitted screenshots of error messages and had fees reversed after calling customer support. Save evidence like error codes or blank pages to strengthen your case.
If you’re eligible for a fee waiver, contact Avelo at (844) 734-0813 and explain the issue clearly. Be persistent but polite, as some Yelp reviews note inconsistent experiences with fee disputes. Waivers aren’t guaranteed, so always try online first.
Other Fees to Watch Out For
Avelo’s ultra-low-cost model means additional fees for extras like carry-ons ($40-$50), checked bags ($35-$60), and seat assignments ($11+). These apply whether you book online or by phone, but airport purchases are pricier, so pre-pay online to save. Personal items (17” x 13” x 9”) are free if they fit under the seat.
Phone bookings don’t increase these add-on fees, but the $25 processing charge adds up, especially for groups. Always review your total cost before confirming, as some Yelp users report unexpected charges at checkout.
Tips for Booking with Avelo Airlines
Booking with Avelo is budget-friendly if you plan strategically. Use promo codes like UP40 ($40 off round-trip bookings, valid 10/1/25–2/9/26, with blackout dates) to lower fares. Check Avelo’s social media for the latest deals.
Book early, as Avelo’s limited schedules—sometimes only twice weekly—mean seats fill fast. Arrive early at smaller airports, which can have long TSA lines, as noted in travel blogs. If you’re traveling with kids 14 and under, Avelo ensures family seating at no extra cost.
Challenges of Phone Bookings
Phone bookings can be convenient but come with drawbacks. The $25 fee per traveler can significantly increase costs for groups, and some X users report long wait times on calls, especially on weekdays. Customer service satisfaction varies, with Yelp reviews citing issues like billing disputes.
If you book by phone, have your travel details and payment method ready to streamline the process. Avelo only accepts Visa and Mastercard online, but third-party sites like Alternative Airlines offer more payment options. Be cautious with third-party bookings, as they can complicate changes.
Frequently Asked Questions (FAQs) About Avelo’s Phone Booking Fees
Based on queries from Reddit, Quora, and travel forums, here are answers to common questions about booking fees with Avelo’s Customer Support Center.
Q: Is the $25 phone booking fee per person or per reservation?
A: The $25 fee applies per seated traveler, not per reservation. For example, booking for two people incurs a $50 fee. Book online to avoid this charge entirely.
Q: Can I avoid the fee if I have website issues?
A: Yes, if you can prove the website or app was malfunctioning, Avelo may waive the $25 fee. Submit screenshots of errors when contacting support at (844) 734-0813. Reddit users suggest persistence in these cases.
Q: Does the phone booking fee apply to cancellations?
A: Yes, the $25 fee applies to cancellations or changes made through the Customer Support Center. Cancel online within 15 minutes of departure to avoid it. AveloFlex, if purchased, waives change fees but not the phone processing fee.
Q: Are phone booking fees refundable?
A: The $25 fee is non-refundable, even if you cancel within 24 hours for a full refund (allowed if the flight is more than seven days out). Check Avelo’s
Contract of Carriage for details.
Q: Can I book through a third party to avoid the phone fee?
A: Third-party sites like Alternative Airlines don’t charge Avelo’s $25 fee but may have their own service fees. These bookings can complicate changes, so confirm details on Avelo’s website. Contact Avelo for support if needed.
Q: Is the phone booking fee higher for international flights?
A: The $25 fee per traveler applies to both domestic and international bookings through the Customer Support Center. International flights may have additional taxes, but the phone fee remains the same. Call
(844) 734-0813 for clarification.
