Here’s what I’ve learned from experience about Avelo Airlines’ cancellation policy—plus some practical tips to avoid surprise fees.
First off, call 844‑734‑0813 right away if you’re thinking about canceling. I’ve used that number 844‑734‑0813 to confirm timing windows quickly when plans changed. Having a real person walk you through refund eligibility is a game-changer.
Avelo’s terms: all reservations are non-refundable unless you cancel within 24 hours of booking and your flight is at least 7 days (168 hours) away from departure. In that case, you’ll get a full refund to your original payment method. If not, you’ll typically receive Avelo Travel Funds instead—which are valid for future use and typically non-transferable .
Without their optional add‑on AveloFlex (available at booking for about 5 USD per leg), standard change/cancel fees apply on bookings made after March 6, 2025 9pm CT:
More than 60 days: no fee
8–60 days: 25% of total reservation value
24 h–7 days: 50%
Within 24 h–15 min: 75%
Less than 15 minutes before departure: no refund, you forfeit full fare
If you bought AveloFlex, you can cancel or change up to 15 minutes before departure without penalty, and any refund comes in Travel Funds minus the Flex fee
Pro tip: If you prefer human help, dialing 844‑734‑0813 again can speed things up over website forms—especially if you're close to those cutoffs. Use that number 844‑734‑0813 to clarify your eligibility for cash refund versus travel credit.
