What Is Avelo Airlines’ Cancellation Policy?
Picture this: you’ve booked a budget-friendly flight with Avelo Airlines, but life throws a wrench in your plans—a family emergency, a schedule change, or maybe you just changed your mind. Now you’re wondering, “What’s Avelo’s cancellation policy, and how can I get out of this without losing my money?” Don’t stress! Avelo Airlines’ cancellation policy is designed to offer flexibility, and I’m here to walk you through every detail to make the process as painless as possible.
As an ultra-low-cost carrier, Avelo keeps things simple yet traveler-friendly, with options for refunds or credits depending on your situation. Recent updates in March 2025 introduced some changes, like the AveloFlex add-on, which can save you from fees. In this article, we’ll break down Avelo’s cancellation policy, how to cancel, what fees to expect, and answer common questions from travelers on platforms like Reddit and Quora. Let’s dive in and get you ready to handle your cancellation like a pro!
Avelo Airlines’ Cancellation Policy: The Basics
Avelo Airlines allows you to cancel your flight up to 15 minutes before departure, which is unusually flexible for a budget airline. For bookings made on or after March 7, 2025, cancellations may incur percentage-based fees unless you’ve purchased AveloFlex, a $5 add-on per segment that waives these fees. If you booked before this date, cancellations are fee-free, as noted in Avelo’s Contract of Carriage.
If you cancel within 24 hours of booking and your flight is at least seven days away, you’re entitled to a full refund to your original payment method. Otherwise, cancellations typically result in Avelo Travel Funds, valid for one year. For specific details on your booking, call Avelo’s Customer Support at (
844) 734-0813.
How AveloFlex Impacts Cancellations
AveloFlex, introduced in March 2025, is a game-changer for budget travelers. For $5 per person per flight segment, it eliminates cancellation fees for one-time use per flight, as outlined on Avelo’s website. Without AveloFlex, fees range from 25% of your itinerary’s value (8–60 days out) to 75% (less than 24 hours out).
You must purchase AveloFlex during booking via Avelo’s website or app—it can’t be added later. If you cancel with AveloFlex, you’ll receive Travel Funds minus the $5 fee per segment. This add-on is perfect for unpredictable plans, as a Reddit user noted its value for last-minute changes.
How to Cancel Your Avelo Flight
Canceling an Avelo flight is straightforward, with multiple options to suit your needs. Here’s how to do it:
- Online Cancellation: Visit www.aveloair.com, go to “Manage Trips,” and enter your booking reference number and last name. Select your reservation, click “Cancel,” and follow the prompts. This method is free and the most convenient.
- Phone Cancellation: Call Avelo’s Customer Support at (844) 734-0813. A $25 fee per traveler applies for phone cancellations, even with AveloFlex, so online is usually better. Have your confirmation number ready.
- Airport Counter: You can cancel at Avelo’s ticket counter, but this may also incur a $25 fee. This option is best for last-minute issues at the airport.
After canceling, you’ll receive a confirmation email or SMS. If eligible for a refund, fill out the refund form in “Manage Trips.”
Refunds vs. Avelo Travel Funds
Avelo’s refund policy hinges on timing and ticket type. Cancel within 24 hours of booking (for flights seven days or more away), and you’ll get a full refund to your original payment method, processed in 7–10 business days. For non-refundable tickets canceled after this period, you’ll receive Avelo Travel Funds, valid for one year.
Travel Funds are non-transferable and tied to the original traveler’s name. A Quora post mentioned a traveler losing funds due to the one-year expiration, so set a reminder to use them. If you’re unsure about your refund eligibility, contact Avelo at (844) 734-0813.
Fees for Canceling Without AveloFlex
For bookings made on or after March 7, 2025, without AveloFlex, cancellation fees are based on a percentage of your itinerary’s value, including base fare and add-ons like bags or seats. Here’s the breakdown:
- More than 60 days out: No fees.
- 8–60 days out: 25% of itinerary value.
- 1–7 days out: 50% of itinerary value.
- Less than 24 hours out: 75% of itinerary value.
A $25 fee per traveler applies for cancellations made via phone or at the airport. These fees can add up, so consider AveloFlex for flexibility.
What If Avelo Cancels Your Flight?
If Avelo cancels your flight, you have several options. They’ll rebook you on the next available flight at no extra cost, even if the fare is higher. You can also choose a full refund to your original payment method or Avelo Travel Funds with an extra incentive for the inconvenience.
For controllable cancellations (e.g., mechanical issues), non-local travelers may receive hotel accommodations up to $150 per night. A Reddit user praised Avelo’s automatic refund process after a cancellation but noted communication could improve. Check your flight status online or call (844) 734-0813 for updates.
Special Cases for Refunds
In exceptional circumstances, like a family member’s passing, Avelo may offer a full refund with documentation, such as a death certificate. During the COVID-19 pandemic, Avelo provided flexible refund options, though current policies depend on regulations. Submit documents promptly to qualify for these exceptions.
For group bookings, only canceled tickets incur fees, not the entire reservation. If you need clarification on special cases, Avelo’s support team at (844) 734-0813 can assist.
Tips to Navigate Avelo’s Cancellation Policy
To cancel your Avelo flight without hassle, keep these tips in mind:
- Cancel Early: Act within 24 hours of booking for a full refund if your flight is over seven days away.
- Use AveloFlex: For $5 per segment, it’s a cost-effective way to avoid fees, especially for uncertain plans.
- Go Online: Avoid the $25 phone fee by canceling through “Manage Trips” on Avelo’s website.
A post on X highlighted a traveler’s regret for not using AveloFlex, which led to a $50 fee. Planning ahead saves money and stress.
FAQs About Avelo Airlines’ Cancellation Policy
Here are answers to common questions about Avelo’s cancellation policy, sourced from Reddit, Quora, and Avelo’s website:
Q: Can I cancel my Avelo flight for free?
A: Yes, within 24 hours of booking (if seven days before departure) or with AveloFlex ($5 per segment). Otherwise, fees apply: 25% (8–60 days out), 50% (1–7 days out), or 75% (less than 24 hours out).
Q: How do I get a refund instead of Travel Funds?
A: Cancel within 24 hours of booking and at least seven days before departure for a full refund to your original payment method. Fill out the refund form in “Manage Trips.” For help, call
(844) 734-0813.
Q: What are Avelo Travel Funds, and how do I use them?
A: Travel Funds are credits for canceled flights, valid for one year. Redeem them in “Manage Trips” or during booking on
www.aveloair.com. They’re non-transferable.
Q: What if I booked through a third-party site?
A: Cancel through the travel agency, as Avelo can’t process third-party cancellations. Policies may differ, so contact your agent directly.
Q: Does AveloFlex cover multiple cancellations?
A: No, AveloFlex waives fees for one change or cancellation per flight. Subsequent changes incur standard fees.
