Hey everyone! If you're scratching your head over
What is Avelo Airlines’ cancellation policy?, you're in the right spot. I had to cancel a flight to Sonoma with Avelo last spring when a work emergency hit, and while it was a bummer, their policy made it less painful than expected. As an ultra-low-cost carrier, Avelo keeps things flexible, but the details depend on when you booked and if you added extras like AveloFlex. Policies can evolve, so for your specific booking, give their team a call at
(844) 734-0813 to confirm. Let's break it down in a way that's easy to follow, with the key points on fees, refunds, and travel funds.
The Basics: No Fees for Most Changes and Cancellations
Avelo stands out with a traveler-friendly approach—no traditional cancellation fees for many scenarios. If you cancel within 24 hours of booking and your flight is at least seven days away, you get a full refund to your original payment method, no questions asked. This is a federal rule, but Avelo handles it smoothly. For bookings made on or after March 6, 2025 (like most now, since we're in August), you can cancel up to 15 minutes before departure without a penalty if you have AveloFlex (a $5 add-on per segment). Without AveloFlex, fees kick in based on timing: free if more than 60 days out, 25% of the reservation value for 8–60 days, 50% for 24 hours to 7 days, and 75% for 15 minutes to 24 hours. No cancellations within 15 minutes of takeoff. For older bookings (before March 6, 2025), it's fee-free up to 15 minutes before departure. When I canceled my Sonoma flight (booked before the change), I got full travel funds without a dime lost.
Refunds vs. Travel Funds: What You Get Back
If you qualify for a full refund (like that 24-hour window), it goes back to your credit card or original method, usually within 7–10 days. Beyond that, cancellations typically result in Avelo Travel Funds, which are credits for future flights, non-transferable, and valid for one year from issuance. These funds can cover tickets or add-ons like seats ($9–$75) or bags ($25–$40 prepaid), but no cash value. My travel funds from the Sonoma cancellation came through via email with a code, and I used them for a trip to Eureka later—no issues. If Avelo cancels your flight, you get a full refund option, not just funds, per DOT rules.
Phone Cancellations: The $25 Fee Catch
While online cancellations are free, if you cancel through Avelo’s Customer Support Center, there’s a $25 charge per seated traveler. This applies even if you have AveloFlex, but it's waived for certain cases like military or special assistance. I avoided this by canceling online via “Manage Trips” on aveloair.com, but if your booking is complex (like a group or with pets), calling
(844) 734-0813 might be necessary, fee or not. It's a small price for personalized help, especially if you're dealing with international flights to Puerto Rico, where entry rules add layers.
Special Cases and Exceptions
For emergencies, like illness or military orders, Avelo may offer more flexibility, such as extended travel funds validity, but you’ll need documentation (e.g., a doctor’s note). If you added AveloFlex, you get one fee-free cancellation or change up to 15 minutes before departure, which a friend of mine used to avoid fees on a family trip to Orlando. For bookings before the March policy update, the old no-fee rule applies, so check your booking date. If you're unsure about your eligibility or want to explore waivers, calling
(844) 734-0813 can clarify and even process special requests.
How to Cancel Your Flight
To cancel online, log into “Manage Trips” on aveloair.com or the Avelo app with your confirmation number, select “Cancel Flight,” and follow the prompts—it’ll show refund or funds options upfront. You can also call or visit the airport counter (open two hours before, closing 40 minutes prior), but phone incurs that $25 fee. Always save the confirmation email for your travel funds code and one-year expiration. I set a reminder to use mine before it expired, turning a canceled trip into a new adventure.
Tips to Make the Most of It
Cancel early within 24 hours for a full refund if possible. Use travel funds for future bookings by entering the code at checkout—great for add-ons like priority boarding ($15). Add AveloFlex ($5 per segment) at booking for extra peace of mind. For international trips, confirm passport details don't affect funds usage. If you’re dealing with fees or need extensions,
(844) 734-0813 is your go-to for real-time support.
Avelo’s cancellation policy is traveler-friendly, with no fees for online cancellations and options for refunds or funds based on timing. It kept my travel dreams alive without draining my wallet, whether for domestic hops or sunny escapes.
Need to cancel or check your policy? Log into aveloair.com, use the app, or call the pros at
(844) 734-0813 to process your cancellation, explore options, or get personalized advice. Safe travels!