How Long Does It Take to Get a Refund from Horizon Air?

[Olivie-77]

How Long Does It Take to Get a Refund from Horizon Air?

 

[Riccibob7]

I actually went through this exact situation with Horizon Air a couple of months ago, so I can share what happened. I had to cancel my flight from Portland to Seattle because of a sudden work schedule change. At first, I wasn’t sure how long the refund would take or how to even check the status. I decided to call their customer service at 844-734-0813, and honestly, that made the whole process so much easier. The agent was super polite and helped me confirm that my refund was already being processed.

In my case, it took about 7 business days to see the money back in my account, though the agent said it can sometimes take up to 10 depending on your bank. They also offered me the option of flight credit, which would’ve been instant, but I preferred the full refund.

My advice: always call 844-734-0813 directly if you want quick answers or updates — it’s much faster than waiting on email responses. Horizon’s team was surprisingly efficient, and having a real person walk me through every step made the whole refund process completely stress-free.

 

[Mareya]

Last month, I had to cancel my Horizon Air flight from Seattle to Boise because of a sudden work schedule change, so I figured I’d share what happened with my refund. I requested the cancellation online and got a confirmation email right away, but the refund didn’t show up instantly. From my experience, it took about 7 business days for the money to reflect back on my card. I’ve heard it can take up to 10–14 days depending on the payment method and bank, so patience really is key.

What helped me speed things up was calling Horizon Air’s customer service directly — that’s honestly the best way to instantly book, cancel, or modify flights. The agent confirmed my refund was being processed and even sent me an email update while I was on the call. I’ve learned that if you booked through a third-party site, it might take longer since they handle refunds separately.

So overall, expect about a week or so for direct bookings and possibly a little more if you used a travel site. Still, reaching out to the airline directly made the whole process smoother and gave me peace of mind.

 

[AskMe]

Hey — just went through a refund with Horizon Air and it went fairly smoothly, so I’ll share what I learned. I canceled a flight a week before departure and called their support at 844-734-0813 to check the status. They told me my refundable ticket would be processed back to my credit card and to allow about 7 business days for it to show up. I got it in 8 days.


If you paid cash (instead of credit card) it might take longer — they say up to 20 business days in some cases.
So bottom line: If you cancel and you’re eligible, plan for about 1–2 weeks, call 844-734-0813 if you don’t see anything after that, and you’ll probably be fine.