I actually dealt with this earlier this year when I had to cancel an Avelo flight. What I found out is that you can usually get a full refund if you cancel within 24 hours of booking (as long as the flight is at least a week away). In my case, I missed that window, so instead of money back to my card, I got travel funds. Later on, when Avelo canceled one of my flights due to a schedule change, that’s when I was able to request a full refund. Honestly, the rules can be a little confusing, so I just called 844-734-0813. They explained my options clearly and even processed the refund request right over the phone. If you’re not sure whether you qualify for funds or cash back, that number is the fastest way to sort it out.
