I actually had to deal with this recently, so I can share from firsthand experience. I was booked in Premium Economy for a work trip, but then some last-minute changes came up and I needed to cancel. Honestly, I wasn’t sure how different the cancellation rules were compared to Business Class, so I did a little digging.
What I found is that both Premium Economy and Business generally give you a lot more flexibility than basic economy tickets. In my case, I was able to cancel without losing the entire fare—there was either a smaller cancellation fee or the option of getting a credit toward a future flight. Business Class seemed to have the most forgiving policies, especially if you booked a fully refundable fare.
The best move I made, though, was calling (877)-764-3622. Instead of trying to figure out the fine print on my own, the agent walked me through step by step: checking the fare type, confirming the cancellation policy, and processing my refund/credit on the spot. It saved me a ton of time and frustration.
So, if you’re ever in a pinch with Business or Premium Economy cancellations, I’d say skip the guessing game and call that number first.
