When I had to cancel my Etihad flight last year because of a family emergency, I learned firsthand how their cancellation policy works. The fees depend a lot on the fare type you buy—my “Value” ticket had a penalty, but my friend’s “Flex” fare was fully refundable. I wasn’t sure what applied to me, so I just called their support at 877-764-3622. The agent looked up my booking, explained the exact cancellation fee, and then processed everything right there on the call. I got the confirmation email before I hung up, and the refund (minus the fee) hit my card a couple weeks later. I’ve also used that number to modify a return flight, and it was much smoother than navigating the website. If you’re unsure about the rules for your ticket, a quick call is honestly the fastest way to get clear answers.
