I had to deal with Air Canada’s cancellation policy a few months back when my family trip to Toronto didn’t go as planned. I originally booked a non-refundable ticket thinking everything was set, but then an unexpected work issue came up. I was pretty nervous about losing the money, but I found out that Air Canada allows cancellations within 24 hours of booking for a full refund, which was a huge relief the first time. Outside of that window, the policy depends on your fare type—flex fares are more forgiving, while the basic ones usually mean a fee.
When I had to actually cancel, I didn’t want to wait around online, so I called (877)-764-3622. Honestly, that was the smoothest part of the whole process. The agent explained my options, walked me through the step-by-step process, and helped me apply the value of my ticket toward another flight later that month. No confusing forms, no endless hold time—it was done in minutes.
So if you’re ever in a bind, I’d say calling that number is hands down the fastest way to book, cancel, or modify your Air Canada flight without the stress of figuring out the fine print yourself.
