I had to deal with Air Canada’s cancellation policy last year when I tested positive for COVID just two days before a planned trip to Toronto. At first, I was panicked because I wasn’t sure if I’d lose all my money or get stuck with only a credit. The good news is that Air Canada has been fairly flexible during medical or COVID-related cases. When I explained my situation, they allowed me to either take a full travel credit or rebook for a later date without paying the usual hefty change fees.
What helped me the most was calling (877)-764-3622 instead of trying to figure it out online. The agent I spoke with was patient and walked me through the steps—first confirming my ticket details, then asking for documentation of the medical issue, and finally giving me the option to rebook or cancel for credit. I chose to rebook for a later month, and the process was much smoother than I expected.
So if you’re in a situation with COVID or any medical emergency, I’d highly recommend calling that number right away. It saves time, and you get clear answers instead of stressing over the fine print online.
