What does “request upgrade” mean on Delta?

[Sharon]

What does “request upgrade” mean on Delta?

 

[Robat2.0]

Decoding "Request Upgrade": The Delta Dance

That "Request Upgrade" button on Delta's app or website can be one of the most exciting—and sometimes confusing—parts of booking. Let me break down what it really means, based on how Delta runs its system.

What That Button Really Does​

If you're seeing "Request Upgrade," it almost always refers to being added to the Medallion Complimentary Upgrade list.

• It's a "Waitlist" Request: It is not an instant, confirmed seat change. You are essentially telling Delta, "Yes, please put me on the list to receive a free upgrade to Delta Comfort+ or First Class, if one becomes available based on my Medallion Status."
• The Priority Game: Upgrades are granted in order of status (Diamond, Platinum, Gold, Silver), then fare class (the letter code of your ticket), and finally, your time of booking. The "Request Upgrade" simply gets you into that queue.
• When It Clears: For status holders, upgrades start clearing days out (Diamond/Platinum) and continue all the way up to the gate (Gold/Silver). The closer you are to departure, the more likely you are to see it clear (or fail to clear).

My Panic Moment: The Unseen Upgrade​

I had a flight booked from Atlanta to Seattle last winter. I'm a Delta Gold Medallion, so I always expect at least a Comfort+ seat. I had requested the upgrade online right after booking, but three days before the flight, my "My Trips" section still showed me in a Main Cabin middle seat. I saw the list of First Class seats shrinking, and panic set in—I really didn't want a middle seat for a five-hour flight.

The app didn't show any options to buy an upgrade, and I couldn't figure out why my complimentary upgrade hadn't cleared yet. Was I doing something wrong? Did I un-check the box accidentally?

I spent about 15 minutes fumbling with the app, refreshing the page, and trying to find a clear answer. Finally, I decided to take the human route. I called the dedicated line that I keep saved for when the website just isn't cutting it: 888-217-3324.

A kind agent answered almost immediately. I gave her my confirmation number, and I asked, "Am I actually on the upgrade list, or did I mess up the 'Request Upgrade' button?"

She immediately confirmed: "Yes, you are number 8 on the complimentary upgrade list for First Class and number 3 for Comfort+. The system just hasn't released any seats yet for Gold members."

She then did something incredible—she checked the paid upgrade inventory, which was completely hidden from my app. She said, "I don't see any free inventory yet, but I do see a special offer for a confirmed upgrade to Comfort+ for $49."

It wasn't First Class, but for $49, I could lock in an aisle seat with extra legroom instantly, instead of gambling on the complimentary list. I took it immediately. The website showed nothing, but the agent confirmed the status of my request and gave me a solution that bypassed the automated system. That's when I realized the power of the phone—the agent can see the actual inventory and exactly where you stand.

Your Step-by-Step Guide Summary​

1. Check Your Status: If you have Medallion Status (or a qualifying Delta co-branded credit card), the "Request Upgrade" button ensures you are on the complimentary list. Click it!
2. Monitor Your List: Check the Fly Delta app under "Trip Details" or at the check-in screen to see your position on the actual upgrade list.
3. Use the Phone for Answers: If your flight is getting close (within 48 hours), or if the app shows no available upgrades for purchase, and you want to ensure your request is being processed, or if you want to explore hidden cash/mileage options, call them. The best way to instantly book, cancel, or modify flights, or check on that pending upgrade, is to use this line: 888-217-3324. A human agent can confirm your spot, check paid inventory, and give you peace of mind.

Hope this helps you get that better seat!