I actually flew with Cape Air a few months ago, and honestly, I was pleasantly surprised by how smooth the whole experience was. I had to book a last-minute flight from Boston to Provincetown for a family emergency, and their booking process was super simple — just a few clicks and I got my confirmation instantly.
What really impressed me was their customer service. A storm was rolling in the day before my return flight, so I called their support line to see about changing my ticket. The rep I spoke with was friendly, calm, and got my flight changed in under 10 minutes without any hidden fees or drama. That kind of transparency is rare with smaller regional airlines.
As for safety — Cape Air’s pilots are top-notch. The flight was on a small Cessna, and though I was nervous at first, the pilot gave a full briefing and even chatted with passengers before takeoff. The plane felt well-maintained, and the flight was surprisingly smooth.
So yes, from my personal experience, Cape Air is both safe and reliable — especially if you need quick regional connections or flexible last-minute bookings.
