Hey there! I actually had this happen to me once, and it was one of those travel days I’ll never forget. I was flying with Southwest from Denver to Chicago for a friend’s wedding, and thanks to a messy snowstorm and a bit of poor planning on my part, I ended up arriving at the airport just as my plane was pulling away from the gate. My heart sank — it’s that awful feeling when you know you’re stuck but can’t do anything about it.
At first, I thought I was completely out of luck and would have to buy a brand-new ticket. But to my surprise, Southwest’s staff was incredibly understanding. I went straight to the customer service desk, explained what happened, and the agent told me about their “flat tire rule.” Basically, if you miss your flight but show up within a reasonable time frame after departure, they’ll try to get you on the next available one without charging extra. I waited a few hours, but they found me a seat on an afternoon flight to Chicago — no penalties, no drama.
Since then, I’ve made a point to always communicate with the airline as soon as I know I’m running late. Calling ahead or letting them know through the app can make all the difference. I’ve flown Southwest several times since then, and that experience really stood out because of how they handled it with empathy and flexibility.
So, if you ever miss your flight, don’t panic. Just head to the counter, stay calm, and explain the situation — from my experience, Southwest will do their best to help you get where you need to go.