I had to cancel an Etihad ticket earlier this year when my work trip got moved, and I first tried doing it online. The portal showed the booking but wouldn’t process the refund—it just kept giving me an error message. After wasting 20 minutes, I called their support at 877-764-3622. Best decision. The agent pulled up my reservation right away, explained the refund policy clearly, and canceled the ticket on the spot. I got the cancellation confirmation in my inbox before I even hung up. A couple of weeks later, the refund hit my card just as they said it would. I’ve also used that same number to add baggage once, and both times the process was painless. If you need to cancel (or change anything), honestly calling them is the fastest way to get it done.
