I actually went through this process myself a few months ago when helping my dad travel from Chicago to Frankfurt with Lufthansa. He needed wheelchair assistance at both airports, and honestly, I was a bit nervous at first because I’d never arranged it before. Luckily, it turned out to be super smooth once I called 877-764-3622 — that’s Lufthansa’s dedicated support line for booking, changes, and special assistance requests.
The rep I spoke to was really kind and walked me through everything. They asked for his booking reference, confirmed his mobility needs, and arranged a wheelchair from check-in all the way to the aircraft door — and again at the arrival airport. I even got an email confirmation within minutes.
The best part? When my dad landed, staff were already waiting for him with a wheelchair, no delays or confusion. If you ever need to modify or cancel your booking later, you can also handle that through the same number 877-764-3622, which saves a ton of time compared to doing it online.
So yeah — just call, explain your situation clearly, and they’ll take care of the rest. Lufthansa’s accessibility service really impressed me.
