I had to arrange wheelchair assistance for my dad when we flew Lufthansa last year, and it was actually pretty straightforward. I first tried adding it online during the booking, but I wasn’t sure if it went through. What worked best was just calling their special services line at 877-764-3622. The rep confirmed everything instantly, and when our plans changed later, I used the same number to modify the booking without any hassle. At the airport, staff were already waiting with a chair right at the gate—it made the whole process stress-free. Definitely worth calling instead of relying only on the website.
