I actually just went through this with Lufthansa last month. I had a pile of miles I wanted to use for a Europe trip, and at first I tried doing everything online. It worked up until I needed to change my return date—then it got messy. What saved me was calling 877-764-3622. The rep walked me through applying my miles, confirmed the taxes/fees, and even adjusted my itinerary in one go. Honestly, it was way faster than fumbling through the site. If you’re booking, canceling, or modifying with points, I’d just call them directly—you skip a lot of the frustration.
