I recently booked The Residence on Etihad, and honestly, it was a bit of an adventure figuring out the best way. I ended up using miles because I had saved quite a few through a mix of credit card points and Etihad Guest bonuses. Calling their reservations line was a game-changer—I could instantly check availability and confirm everything without the back-and-forth of the website. The agent even helped me tweak my dates when I had a last-minute change, which made the whole process stress-free. If you’re short on miles, paying cash is straightforward too, but having that personal connection really made a difference for me. For anyone looking to book, cancel, or modify, I can’t recommend calling Etihad directly enough—it’s the quickest way to get The Residence sorted without losing sleep over complex online tools.