I actually learned how to book Southwest flights by phone during a bit of a travel mess last spring. I was flying from Tampa to Chicago for a wedding, and my internet went out just as I was trying to finalize my booking online. I didn’t want to lose the low fare I’d found, so I decided to call Southwest’s reservations line. Honestly, I expected it to be a hassle — but it turned out to be surprisingly easy.
The agent I spoke with was super friendly. She walked me through the options just like the website would, including the Wanna Get Away, Anytime, and Business Select fares. I even got to ask a few questions about using my travel credits from a previously canceled trip. Within minutes, she had me booked and emailed my confirmation. I loved how she also reminded me about EarlyBird Check-In, which I added right there over the phone.
A few weeks later, I had to change my return flight due to weather delays, so I called again instead of using the app. Same experience — quick, polite, and efficient. I didn’t pay any change fees, just the fare difference.
So, if you’re more comfortable speaking with a real person, or if you’re dealing with travel credits or schedule changes, calling Southwest directly is a great option. Sometimes, it’s just easier to talk through things and make sure everything’s exactly how you want it before you hit “confirm.”
