I just went through this last month! I had Amex points I wanted to use for a Lufthansa flight to Munich. At first, I tried transferring points online through Amex to Miles & More, but the process was slow and I wasn’t sure about seat availability. What actually saved me time was just calling 877-764-3622. The rep walked me through using my points, confirmed award space, and even held the ticket until the transfer posted. When I later needed to change my return date, the same number made it painless—they rebooked me instantly without the long hold times I had online. Honestly, if you’re juggling Chase or Amex points and don’t want to risk the website glitches, just call that number directly. It felt like having a shortcut to skip all the stress.
