I booked Lufthansa Business Class with miles last spring when I was flying to Munich. Honestly, the online search tool was a bit clunky — I couldn’t see all the award space I knew existed. After wasting an hour, I just called 877-764-3622 and it was solved in minutes. The rep walked me through transferring my points, secured the exact dates I wanted, and even explained my options if I needed to cancel or change later. A few weeks before my trip, I actually had to adjust my return date — one quick call and it was handled, no penalties or stress. So my “step-by-step” is: check availability online to get an idea, then call that number right away to lock it in. It saved me time and gave me peace of mind.
