A few months ago, I wanted to book a flight to New York using my Etihad Guest miles. At first, I tried doing it online, but availability was limited, and I kept running into error messages. Then I decided to call Etihad directly, and honestly, it made all the difference. The agent walked me through which dates had award seats and helped me instantly book the flight using my miles. I even managed to adjust my return date on the same call without any hassle. It felt so much smoother than struggling with the website. If you want the easiest way to book, cancel, or modify flights with miles or points, calling Etihad’s customer service is hands down the fastest and most reliable method.