I actually had to deal with an Air Canada cancellation earlier this year, so I can share what happened. I had booked a round-trip from Toronto to Vancouver for a work conference, but a week before the trip, the event got pushed online. At first, I panicked because I wasn’t sure how much the cancellation would cost me. The website showed different rules depending on the type of ticket—basic fares had higher fees, while flexible fares were much easier to cancel with little or no penalty.
I called (877)-764-3622, which turned out to be the fastest way to sort things out. The rep explained that since my ticket wasn’t the lowest fare class, the cancellation fee was around $200 CAD, and I’d get the rest as a credit for future travel. It wasn’t ideal, but at least I didn’t lose the whole ticket. The process was surprisingly smooth once I got someone on the line—way quicker than trying to figure it out on my own online.
So in short: the fee depends on your fare, but calling that number saved me time and stress. I’d definitely recommend it if you need to book, cancel, or modify an Air Canada flight.
