I actually went through this exact situation a few months back when my Air Canada flight from Toronto to Vancouver got cancelled last minute due to weather. At first, I thought the refund process would be a headache, but it was smoother than expected once I figured out the right steps.
Initially, I tried going through the website, but it kept looping me back to the same “manage my booking” page. That’s when a friend told me to just call customer support directly. Honestly, the best move I made was dialing (877)-764-3622. The rep picked up quicker than I expected, asked for my booking reference, and confirmed the flight was indeed eligible for a refund.
They walked me through two options: either taking a full refund back to my original payment method or accepting travel credit. Since I wasn’t sure when I’d be flying next, I chose the refund. The rep submitted it on the spot, and within about 7–10 business days the money was back in my account.
So my advice? Skip the endless website clicks. Just call (877)-764-3622—it’s hands down the fastest way to book, cancel, or modify your Air Canada flights.
