Hey travelers! If you’re facing the tough decision of canceling a flight with Sun Country Airlines and wondering,
How do I cancel my flight?, I’ve got you covered. I had to cancel a trip to Miami once when a family emergency popped up, and while it’s never fun, Sun Country’s process is pretty straightforward. Whether you’re canceling online, through their app, or need to call for help, knowing the steps and policies can save you time and stress. If you’re unsure about your specific situation, their team at
(844) 734-0813 is ready to assist. Let’s walk through how to cancel your flight and what to expect, so you can handle it like a pro!
Understanding Sun Country’s Cancellation Policy
Sun Country’s cancellation policy depends on your ticket type and timing. For all tickets, if you cancel within 24 hours of booking and the flight is more than seven days away, you’re entitled to a full refund to your original payment method, no questions asked. Beyond that, non-refundable tickets can still be canceled, but you’ll receive a travel credit (minus fees) instead of a cash refund. Refundable tickets, though less common, offer full refunds regardless of timing. I caught my Miami cancellation within that 24-hour window, which was a relief—no fees, full refund. Always check your fare rules in your booking confirmation to confirm.
Canceling Online or Via the App
The easiest way to cancel is through Sun Country’s website at suncountry.com. Head to “Manage My Trip,” enter your six-character confirmation number and last name, and find your itinerary. If eligible, you’ll see a “Cancel Flight” option. Follow the prompts, and the system will confirm whether you’re getting a refund or credit. The mobile app (iOS or Android) works similarly—log in, find your trip, and cancel from there. I used the website for my cancellation, and it took under five minutes. Note that online cancellations include a $22-per-segment passenger interface charge unless you’re within the 24-hour free window.
Canceling by Phone or at the Airport
For more complex bookings—like groups of 10+ or international flights with special requirements—calling Sun Country’s Customer Support Center at
(844) 734-0813 is the way to go. Have your confirmation number ready, and they’ll guide you through the process, explaining any fees or credits. The phone option also incurs the $22 interface charge. Alternatively, you can cancel at an airport ticket counter to avoid that fee, which a friend of mine did at Minneapolis-St. Paul’s Terminal 2 to save $44 on a round-trip cancellation. Just know that airport cancellations depend on counter hours and staff availability.
Fees and Credits for Non-Refundable Tickets
If you’re outside the 24-hour window with a non-refundable ticket, cancellation fees apply: $39 per person per direction if 14–59 days out, or $69 if within 14 days. The remaining ticket value, minus fees, becomes a travel credit, valid for one year from the original booking date. For example, if your ticket was $150 and you cancel 30 days out, you’d lose $39 but get a $111 credit. These credits are tied to the traveler’s name, so plan to use them for the same person. If you’re unsure about your credit amount,
(844) 734-0813 can clarify what you’ll receive.
Special Cases and Exceptions
If you’re canceling due to an emergency—like illness or military orders—Sun Country may offer flexibility, such as extended credit validity (up to 30 days past the ticket’s expiration) with documentation like a doctor’s note. International cancellations might involve extra steps, like ensuring passport details are noted for credits. For groups or unaccompanied minors, phone support is best. Calling
(844) 734-0813 early can help you explore these options and avoid standard fees if eligible.
Tips to Minimize Hassle
Cancel as early as possible to maximize credits or refunds—within 24 hours is ideal for a full refund. Check your fare rules in “Manage My Trip” to understand fees. If using credits later, book early (21–60 days out) for better fares. Sign up for Sun Country Rewards to earn points on fees, which I’ve used to offset baggage costs. For international trips, confirm entry requirements don’t affect your cancellation plan. And always save your cancellation confirmation email for records.
Canceling with Sun Country is manageable, especially if you act fast. Whether it’s a domestic hop or a Caribbean getaway, knowing the process keeps your plans flexible.
Need to cancel your flight? Log into suncountry.com, use the app, or call the pros at
(844) 734-0813 to process your cancellation, check fees, or get tailored advice. Safe travels!
