How Do I Cancel My Avelo Airlines Flight?
Life can throw curveballs, and sometimes that means canceling a flight you were pumped about. If you’ve booked with Avelo Airlines and need to cancel, you might be wondering how to do it without stress or losing money. Don’t worry—I’ve got you covered with a step-by-step guide to canceling your Avelo flight, plus tips to navigate their policies like a pro. Let’s make this process as smooth as Avelo’s low-cost flights!
Avelo Airlines, a budget-friendly carrier, prides itself on flexibility, with a cancellation policy that’s surprisingly generous for an ultra-low-cost airline. Whether it’s a sudden change of plans or an emergency, knowing how to cancel your flight can save you time and hassle. In this article, we’ll walk through the cancellation process, explore refunds and fees, and answer common questions from travelers on platforms like Reddit and Quora. Ready to dive in? Let’s get started.
Understanding Avelo Airlines’ Cancellation Policy
Avelo Airlines allows cancellations up to 15 minutes before your flight’s scheduled departure, which is a big plus for last-minute changes. However, as of March 7, 2025, Avelo introduced a percentage-based fee structure for cancellations unless you’ve purchased their AveloFlex add-on. For bookings made before this date, cancellations are free, per Avelo’s Contract of Carriage.
If you cancel within 24 hours of booking and your flight is at least seven days away, you’re eligible for a full refund to your original payment method. Otherwise, cancellations typically result in Avelo Travel Funds, valid for one year. For specific questions about your booking, call Avelo’s Customer Support at
(844) 734-0813.
How to Cancel Your Avelo Flight Online
Canceling your Avelo flight online is the easiest and cheapest option. Start by visiting
www.aveloair.com and clicking “Manage Trips.” Enter your last name and confirmation number, then select your reservation and hit the “Cancel” button.
You’ll receive a confirmation email or SMS once the cancellation is processed. If you’re eligible for a refund, fill out the refund form in the “Manage Trips” section. Online cancellations are fee-free, making this the go-to method for most travelers.
Canceling by Phone or at the Airport
If online cancellation isn’t an option, you can call Avelo’s Customer Support Center at
(844) 734-0813. Be prepared for a $25 fee per traveler for phone cancellations, which applies even with AveloFlex. Have your booking details ready to speed things up.
Alternatively, you can cancel at the airport ticket counter, but this is less common and may be subject to the same $25 fee. Always check the airline’s website for the latest fee details before choosing this route. A Reddit user noted that phone cancellations were quick but costly, so plan accordingly.
The Role of AveloFlex in Cancellations
AveloFlex, introduced in March 2025, is a game-changer for cancellations. For $5 per person per flight segment, this add-on waives cancellation fees for one-time use per flight. Without AveloFlex, fees range from 25% of your itinerary’s value (8–60 days out) to 75% (less than 24 hours out).
You must purchase AveloFlex during booking via Avelo’s website or app—it can’t be added later. If you cancel with AveloFlex, you’ll receive Travel Funds minus the $5 fee per segment. This is a great option for uncertain plans, as a Quora post praised its affordability.
Refunds vs. Avelo Travel Funds
Avelo’s refund policy depends on when you cancel and your ticket type. Cancel within 24 hours of booking (for flights at least seven days out), and you’ll get a full refund to your original payment method, processed within 7–10 business days. After this period, most cancellations result in Avelo Travel Funds, which you can use for future Avelo purchases within a year.
Travel Funds are non-transferable and tied to the original traveler’s name. A Reddit user shared frustration over losing funds due to the one-year expiration, so track your credits carefully. For refund eligibility questions, contact Avelo at
(844) 734-0813.
What If Avelo Cancels Your Flight?
If Avelo cancels your flight, you’re in good hands. They’ll offer to rebook you on the next available flight at no extra cost or provide a full refund to your original payment method. For controllable cancellations (like mechanical issues), non-local travelers may get hotel accommodations up to $150 per night.
You can also opt for Avelo Travel Funds, which include an extra incentive for the inconvenience. A post on X mentioned Avelo’s quick rebooking process after a cancellation, though communication could be clearer. Check your flight status online to stay updated.
Special Circumstances for Cancellations
In cases like a family member’s passing, Avelo may offer a full refund with proper documentation, such as a death certificate. During the COVID-19 pandemic, Avelo provided flexible refund options for affected travelers, though these policies may vary based on current regulations. Always submit documentation promptly to qualify.
For group bookings, only canceled tickets are charged, not the entire group. If you’re unsure about your situation, call
(844) 734-0813 to discuss options with Avelo’s team.
Tips to Cancel Without Hassle
To make canceling your Avelo flight smooth, follow these tips:
- Act Early: Cancel within 24 hours of booking for a full refund if your flight is over seven days away.
- Go Online: Avoid the $25 phone fee by using the “Manage Trips” section on Avelo’s website.
- Track Travel Funds: Note the one-year expiration date to avoid losing credits.
A Quora user recommended setting a calendar reminder for Travel Funds, which saved them from missing out on a $100 credit. Preparation is key to avoiding surprises.
FAQs About Canceling Avelo Airlines Flights
Here are answers to common questions about canceling Avelo flights, sourced from Reddit, Quora, and Avelo’s website:
Q: Can I cancel my Avelo flight for free?
A: Yes, if you cancel within 24 hours of booking and your flight is at least seven days away, or if you have AveloFlex ($5 per segment). Otherwise, fees apply based on timing: 25% (8–60 days out), 50% (1–7 days out), or 75% (less than 24 hours out).
Q: How do I use Avelo Travel Funds?
A: Log into “Manage Trips” on
www.aveloair.com, select your new flight, and apply your Travel Funds at checkout. Funds are valid for one year and non-transferable. Call
(844) 734-0813 for assistance.
Q: What if I booked through a third-party site?
A: You must cancel through the travel agency, not Avelo directly. Third-party policies may differ, so contact your agent. Avelo’s support can clarify at
(844) 734-0813.
Q: Do I get a refund for non-refundable tickets?
A: Non-refundable tickets canceled after 24 hours result in Travel Funds, not cash refunds, unless Avelo cancels the flight. Check your ticket type in “Manage Trips.”
Q: What happens if I miss the 15-minute cancellation window?
A: If you don’t cancel at least 15 minutes before departure, your reservation may be forfeited without refund or credit. Act quickly to avoid this.
