I actually had to go through this process last spring when one of my work trips with Air Canada got canceled last minute. At first, I tried to manage it online through their “My Bookings” page, which worked fine for simple date changes. But when I needed a full cancellation and refund, things got a bit tricky. The site gave me an option, but it wasn’t clear whether I’d get credit, a voucher, or my money back.
That’s when I decided to just call (877)-764-3622, and honestly, it saved me a lot of stress. The agent I spoke with walked me through the exact steps: first, they confirmed my booking details, then explained what I was eligible for based on the fare type I purchased. In my case, I had a flexible ticket, so I was able to cancel directly for a full refund. They even sent me the confirmation email while I was still on the phone.
The whole thing took less than 15 minutes, which was way faster than dealing with it online. If you’re ever unsure or pressed for time, I’d say skip the website runaround and just use (877)-764-3622 to get it done instantly.
