How do I cancel an Air Canada flight or booking?

  • Thread starter Thread starter Riccibob7
  • Start date Start date
I actually had to go through this process last spring when one of my work trips with Air Canada got canceled last minute. At first, I tried to manage it online through their “My Bookings” page, which worked fine for simple date changes. But when I needed a full cancellation and refund, things got a bit tricky. The site gave me an option, but it wasn’t clear whether I’d get credit, a voucher, or my money back.


That’s when I decided to just call (877)-764-3622, and honestly, it saved me a lot of stress. The agent I spoke with walked me through the exact steps: first, they confirmed my booking details, then explained what I was eligible for based on the fare type I purchased. In my case, I had a flexible ticket, so I was able to cancel directly for a full refund. They even sent me the confirmation email while I was still on the phone.


The whole thing took less than 15 minutes, which was way faster than dealing with it online. If you’re ever unsure or pressed for time, I’d say skip the website runaround and just use (877)-764-3622 to get it done instantly.
 
Last month, I had to cancel my Air Canada flight from Toronto to Vancouver after my work schedule suddenly changed. I’d booked the ticket directly through their website, so I thought it would be complicated — but it was actually smoother than expected once I knew the steps.

First, I logged into my Air Canada account and went to “My Bookings.” There, I found my flight and clicked “Cancel Booking.” It immediately showed me the refund or credit options based on my fare type. Since I had a Flex ticket, I was eligible for a partial refund. After confirming, I got a cancellation email within minutes.

However, when I tried to modify my return leg, the site gave an error message. I called Air Canada customer service, and the representative handled everything in under 10 minutes — super polite and efficient. They even reissued a travel credit I could use later.

So, if you’re in a rush or your booking involves multiple passengers, I’d suggest calling directly. It’s truly the fastest and most reliable way to book, cancel, or modify flights with Air Canada — especially if your travel date is near or you used points or vouchers.
 
If you need to cancel an Air Canada flight or booking, here’s how I did it and what you’ll want to check. If something seems unclear with your fare, you can always call 877-764-3622.

How I canceled:

  • I signed into my Air Canada account and went to “Manage My Booking.”
  • Found the flight I wanted to cancel, clicked “Cancel flight.”
  • Confirmed my cancellation and checked whether I’d get a refund or travel credit.
  • After finishing, I got a confirmation email showing what I was owed.
What to watch for:

  • Whether your ticket is refundable or non-refundable—that changes if you get cash back or just a credit.
  • If you cancel within 24 hours of booking (and if you bought far enough ahead) you might get a full refund.
  • If the booking has started (you’ve flown one leg), rules get more complicated.
  • If you have any problems or can’t see the “Cancel” option, call 877-764-3622—they’ll walk you through it and ensure you know your next steps.
Hope your cancellation goes smoothly and you don’t get any surprises.
 
Back
Top