I actually had to deal with this exact situation a few months ago when I needed to cancel an Air Canada vacation package that I had booked for my family. At first, I tried navigating the website and even spent a good half hour digging through the “manage trips” section. While it did give me the option to view the reservation, it wasn’t super clear about how to cancel the full package since it included flights, hotel, and transfers.
What really saved me time (and stress) was just picking up the phone and calling (877)-764-3622. Honestly, that was the fastest route. Within a couple of minutes, I was connected to an agent who walked me through everything step by step. They explained the cancellation policy, let me know what was refundable vs. what was credited, and even processed the cancellation right there on the call. For me, it was way easier than trying to figure out the fine print online.
If you’re dealing with group travel, I’d especially recommend calling because there are usually extra rules and deadlines. Bottom line: skip the online confusion—just call the number above and get it handled quickly.