How Do I Add Special Assistance or Wheelchair Services with Avelo Airlines?
Introduction – Travel Made Easier for Everyone
Flying should be accessible to all—regardless of mobility, vision, or other special needs. With Avelo Airlines, requesting special assistance or wheelchair services is simple, thoughtful, and seamless. Whether you’re planning ahead or making last-minute adjustments, Avelo's process is designed to accommodate you. Need personalized help? Just dial
(844) 734‑0813 and their team will guide you step by step.
Understanding Avelo’s Special Assistance Services
Avelo Airlines offers complimentary wheelchair and mobility assistance from curb to gate, and back, with no extra cost. You can request this support during booking or add it later through “Manage Trips” on their website or mobile app (
Avelo Airlines).
Not only mobility help, but Avelo also supports passengers with vision or hearing impairments, cognitive disabilities, or those traveling with service animals. The airline is committed to meeting diverse needs, fostering a smooth and secure travel experience (
Avelo Airlines).
Step‑by‑Step: How to Add Special Assistance or Wheelchair Services
1. During Booking
When booking a flight on Avelo’s site or app, look for the
“Add‑ons” section. You’ll find options for
“Wheelchair Assistance” and
“Special Assistance”—simply select what you need and continue (
Avelo Airlines).
2. After Booking
If your reservation is already made, go to
“Manage Trips” on Avelo’s website, click the pencil icon next to the traveler, navigate to the “How can we help?” section, expand the relevant assistance options, and hit
“Continue” or
“Save” (
Avelo Airlines).
3. By Phone
Prefer speaking directly to someone? Call Avelo’s Customer Support Center at
(844) 734‑0813 to add assistance to your reservation or get help tailored to your needs (
Zahra technology).
What Happens on Travel Day?
At the Airport
Even if you didn’t notify Avelo beforehand, simply identify yourself upon arrival—at check‑in, any connection, and your destination. Staff will provide wheelchair or escort assistance as needed (
Avelo Airlines).
Power Wheelchair Handling
Traveling with a power wheelchair? You may be asked to check it up to an hour before departure. Avelo will provide an airport wheelchair until boarding begins (
Avelo Airlines).
Equipment Handling and Rights
Avelo accepts all types of wheelchairs and mobility devices with no baggage fee, though extra or oversized equipment may incur charges (
Avelo Airlines).
The airline complies with U.S. disability regulations (14 CFR Part 382) and guarantees trained staff and Complaint Resolution Officials (CROs) are available if needed (
Avelo Airlines).
Why Informing in Advance Helps — But Isn’t Mandatory
While advance notification isn't a requirement, it allows Avelo to prepare and streamline your experience (
Avelo Airlines).
If you're part of a group (e.g., 10+ wheelchair users), it’s especially helpful to call ahead so Avelo can allocate resources and cargo space appropriately (
Avelo Airlines).
FAQs – What People Ask About Adding Special Assistance with Avelo
1. How do I add special assistance or wheelchair services?
Simply go to the
“Add‑ons” page during booking or under
“Manage Trips” post‑booking. If you'd rather speak with someone, call
(844) 734‑0813 (
Avelo Airlines,
Zahra technology).
2. Do I have to notify Avelo in advance?
No—but doing so ensures a smoother experience. You can add assistance during booking or at any later stage (
Avelo Airlines).
3. What if I’m traveling with a power wheelchair?
Avelo may require it to be checked at least an hour before departure. An airport wheelchair will be provided until boarding commences (
Avelo Airlines).
4. What about large groups needing assistance?
If you're traveling in a group of 10 or more wheelchair users, call ahead so Avelo can arrange adequate staffing and cargo space (
Avelo Airlines).
5. What regulations protect me?
Avelo follows U.S. accessibility regulations under 14 CFR Part 382, offers Complaint Resolution Officials (CROs), and provides support at airports and gates (
Avelo Airlines).
6. How can I get immediate help or discuss special needs personally?
Reach Avelo support at
(844) 734‑0813. They can walk you through options or assist with any special requests.
