I had to learn the ins and outs of Aeroplan’s cancellation rules the hard way a few months ago. I booked a reward flight to Toronto with my Aeroplan points, thinking everything was set. Then life happened—I needed to push my trip back by a week. At first, I wasn’t sure what kind of fees I’d be hit with, or if I’d even get my points back.
Here’s what I discovered: Aeroplan will let you cancel or change most reward bookings, but the fees depend on your status and the type of ticket. In my case, there was a modest cancellation fee, but I did get all my points refunded back into my account, which was a huge relief. The key is making the change before your flight actually departs—otherwise you risk losing your miles.
Honestly, I found it way easier to just call instead of messing around online. I dialed (877)-764-3622, and the rep walked me through the step-by-step process of canceling and rebooking with almost no stress. Within about 15 minutes, my points were back, and I had a new itinerary set. If you’re ever unsure, I’d recommend just calling that number—it’s the fastest way to handle Aeroplan reward changes.
