I actually went through this exact situation a few months ago, so I can share what worked for me. I had booked a flight for a weekend trip, but plans fell apart last minute, and I was worried I’d just lose the money altogether. At first, I tried digging around the airline’s website to figure out if I could get a refund or at least some kind of travel credit, but honestly, it was confusing and felt like it would take forever.
What finally saved me was just picking up the phone and calling (877)-764-3622. The rep was super clear about what my options were. Since my ticket wasn’t fully refundable, they walked me through the step-by-step process of turning it into a travel credit. I didn’t have to argue or jump through hoops—they just explained the policies, applied the credit, and even helped me see how long I’d have to use it. The whole thing took less than 20 minutes.
So yes, in most cases you can get either reimbursement or travel credit, depending on the fare type. If you don’t want the headache of doing it online, calling that number is hands down the fastest way to cancel or modify.
