Hey everyone! If you're staring at your Sun Country Airlines booking and thinking,
What’s their cancellation policy?, I've been there too. Last winter, I had to cancel a flight to Fort Myers when a snowstorm hit my plans, and navigating the policy was key to getting a decent credit back. Sun Country's low-cost model means their rules are straightforward but depend on timing and ticket type. I'll break it down for you in an easy-to-digest way, so you can decide your next move. If you need personalized advice, their support at
(844) 734-0813 is a great resource. Let's get into it!
The 24-Hour Grace Period
Sun Country follows the standard U.S. airline rule: if you cancel within 24 hours of booking and your flight is more than seven days away, you get a full refund to your original payment method, no fees involved. This is perfect for buyer's remorse or quick changes. I used this once for a impulsive booking to Las Vegas—canceled the next morning and got every penny back. It's a lifesaver, but make sure you act fast; after 24 hours, things change.
Non-Refundable Tickets: Credits Minus Fees
Most Sun Country tickets are non-refundable, which keeps fares low but means cancellations give you a travel credit instead of cash. If you cancel 60 days or more before departure, it's free—no cancellation fee, and you get a credit for the full ticket value. Between 14 and 59 days out, there's a $39 fee per person per direction. Within 14 days, it jumps to $69. Credits are valid for one year from the original booking date and can be used for future flights. My Fort Myers cancellation was about a month out, so I paid the $39 fee but still had a solid credit for a summer trip.
Refundable Tickets and Upgrades
If you splurged on a refundable ticket (or an Upgradeable fare), cancellations are more flexible. You can get a full refund, often without fees, even closer to departure. For Upgradeable fares, fees might be $75 for domestic or $125 for international if canceled more than 60 days out, but it's worth it for the peace of mind. A friend of mine had an Upgradeable ticket to Mexico and canceled last-minute due to weather—got a full refund without hassle. Check your booking details to see what type you have.
Additional Fees and the Interface Charge
Don't forget the $22-per-segment passenger interface charge for online or phone cancellations—it's how they keep base fares cheap. You can avoid this by canceling at an airport ticket counter, which I considered for my cancellation but opted for the convenience of online. If you're canceling a group booking (10+ people) or have extras like bags or seats, those fees might be refunded or credited separately. International cancellations could involve extra taxes, so factor that in.
Special Circumstances and Exceptions
Sun Country has some wiggle room for emergencies. If you're canceling due to illness, death in the family, or military orders, they may waive fees or extend credit validity with documentation like a doctor's note. For example, they can extend credits up to 30 days past expiration in medical cases. COVID-related policies might still apply if relevant, but as of 2025, standard rules seem unchanged from recent years. If your situation fits, calling
(844) 734-0813 is essential—they'll review your case and guide you.
How to Cancel Your Flight
To cancel, log into “Manage My Trip” on suncountry.com or their app with your confirmation number. Select your flight and follow the cancellation prompts—it’ll show fees and credit amounts upfront. For phone cancellations, dial
(844) 734-0813 and have your details ready. Airport counters work too, but check hours. Always save your confirmation email for records, as credits are tied to your name.
Sun Country's policy balances affordability with flexibility, especially if you cancel early. While it's not as generous as some full-service airlines, it's fair for budget travel. Whether you're ditching a domestic hop or an international escape, knowing these rules helps you recover what you can.
Need more details on your cancellation? Head to suncountry.com, check the app, or give their team a call at
(844) 734-0813 to review your options, process the cancellation, or explore refunds. Safe travels (or reschedules)!
