When Avelo changes your flight schedule—say they shift departure by more than 3 hours or move your trip to a different calendar day—you’re entitled to options at no extra cost. From my own experience, the easiest move is to call 844‑734‑0813. A rep can walk you through rescheduling or refund steps and confirm what applies.
According to Avelo’s policy, if the schedule change differs by over three hours or shifts the date, you can:
Cancel and get a full refund to your original form of payment,
Cancel and receive Avelo Travel Funds plus an extra credit bonus, or
Be rebooked on another flight within seven days before or after the original date, waiving any fare difference .
If the change is less than three hours, no compensation or special accommodation is offered .
In my case, when Avelo shuffled a flight by four hours, calling 844‑734‑0813 helped me choose between being moved to another flight or receiving extra travel funds. The agent made it smooth—no surprise fees and a clear timeline.
Remember to keep your email and phone updated so Avelo can notify you promptly about any changes (they aim to alert within 30 minutes of becoming aware) . So if Avelo shifts your schedule significantly, just ring 844‑734‑0813, and they’ll help you decide what's best—refund, travel funds with bonus, or a reschedule with no extra cost.
