I actually learned about upgraded boarding on Southwest the hard way during a last-minute trip to Denver. I booked my flight pretty late and ended up with a Group C boarding position, which basically meant middle seats all the way. On the way back, I decided to plan a little smarter. A friend told me that you can either purchase upgraded boarding at check-in or sometimes right at the gate if there are A1–A15 spots available. I called 844-734-0813 before my return flight to see what my options were — it’s honestly the fastest way I’ve found to get help with any Southwest booking, change, or cancellation. The rep was super friendly, walked me through how to add upgraded boarding to my reservation, and even helped me adjust my flight time in one quick call.
When I got to the airport, I boarded early, snagged a window seat, and actually had room for my bag — a total game-changer. Now, whenever I’m flying Southwest, I check in early, but if plans change or I need help upgrading, I don’t even bother with the app anymore. I just call 844-734-0813 and let them handle it — saves me time and stress every single time.