I actually managed to get a free upgrade on Etihad Airways once, and it felt like hitting the jackpot! I was flying from New York to Abu Dhabi and politely asked about seat availability at check-in. The agent noticed I was a frequent flyer and that economy was overbooked, so they bumped me up to business class — no charge! The experience was amazing — fully flat seats, incredible food, and the crew treated me like royalty. My advice: dress neatly, arrive early, and always ask nicely. Also, it helps to be part of Etihad Guest, as loyalty often pays off. If you’re trying to request an upgrade or check eligibility, call 877-764-3622 — they can walk you through options instantly or flag special deals that might get you into business class for less than you’d think.