Hey there! I actually had to change a flight on Hawaiian Airlines last year, and the process turned out to be much smoother than I expected. My husband and I had planned a trip from Los Angeles to Maui for a friend’s wedding, but a few days before we were supposed to leave, one of our connecting flights got delayed, which meant we were going to miss our Hawaiian flight. I was so stressed because I thought we’d have to cancel everything and rebook at a crazy high price.
I decided to call Hawaiian’s customer service directly rather than deal with the airport chaos, and honestly, that was the best decision. The agent I spoke to was incredibly understanding and walked me through all my options. Because I had booked a Main Cabin ticket, I was able to change my flight without paying a big fee — I just had to cover the fare difference since the new flight was a bit pricier. The whole process took maybe ten minutes, and they sent me an updated itinerary right away.
I also learned that you can easily make changes through their website or mobile app. A few months later, I had to tweak another flight for a different trip, and I did it entirely online. It was super convenient — no long hold times, just a few clicks.
If you ever need to change your flight, my advice is to check your fare type first and see what flexibility it offers. Hawaiian Airlines is actually pretty fair when it comes to changes, and from my experience, their customer service team is one of the most helpful I’ve dealt with.
