I had to arrange wheelchair assistance with Etihad Airways last year when traveling with my elderly father from Chicago to Abu Dhabi, and I’ll be honest — I wasn’t sure how smooth it would be. But Etihad actually made the whole process much easier than I expected once I figured out the right way to request it.
When I first booked the tickets online, I didn’t see an option to add wheelchair service. I tried emailing, but it took a while to get a response. Finally, I called Etihad Airways at 877-764-3622, and that was the best decision I made. The representative was incredibly helpful — she added the wheelchair request to both legs of the journey and explained that Etihad offers several types of assistance, from help at check-in to boarding and deplaning support.
At the airport, everything went like clockwork. The staff met us right at the entrance, handled the check-in process, and made sure my dad was comfortable all the way to the gate. They even coordinated with the crew so that he’d get extra help when we landed in Abu Dhabi.
If anyone needs wheelchair assistance, I definitely recommend calling 877-764-3622 rather than waiting until the airport — the staff will make sure your request is logged correctly, and it really takes the stress out of traveling with limited mobility.
