I actually just went through this last month when I wanted to book my Lufthansa flight to Frankfurt using my Amex points, so I totally get the confusion! Here’s what worked for me — and it saved me a ton of time.
I first tried booking directly through the Amex Travel portal, but the Lufthansa flights I wanted weren’t showing the best redemption options. A friend suggested transferring my Amex points to Chase Ultimate Rewards first (since I also have a Chase Sapphire card), and that opened more seat availability through Lufthansa’s partners like United. Still, I wasn’t 100% sure about seat upgrades and fare classes.
That’s when I called 877-764-3622, and honestly, that made all the difference. The rep helped me check availability, walked me through the exact transfer steps, and even confirmed the booking while keeping my taxes and fees low. It was way faster than waiting on the airline’s international line.
If you’re trying to use Amex or Chase points for Lufthansa, I’d say start online—but if things look confusing or you’re stuck between redemption options, call 877-764-3622. They’ll get you sorted out instantly, whether it’s booking, canceling, or changing your flight.
