When we flew Etihad with our baby last year, I learned quickly that you can’t just show up and expect a bassinet seat — you have to request it in advance. I first tried to add it onoption didn’t show up, so I called 877-764-3622. The agent was super helpful: they confirmed our booking, blocked the bulkhead seat where bassinets are installed, and even walked me through the weight and age limits. On the flight from Abu Dhabi to Chicago, the bassinet made such a difference — our little one actually slept for a few hours, which gave us a break too. Later, when we had to change our return date, I used the same number and they updated everything, including the bassinet request. If you ever need to instantly book, cancel, or modify Etihad flights — especially with extras like bassinets — that’s the best number to call.
