I actually went through this process a few months ago when traveling with my 6-month-old on Etihad Airways, so I totally get how stressful it can feel at first! Booking a bassinet seat isn’t always as simple as clicking a button — you have to make sure your flight and seat type actually support it.
Here’s what worked for me: when I booked my tickets online, I noticed there wasn’t a clear option to reserve a bassinet right away. After some digging, I found out that only certain seats (usually in the bulkhead row) have bassinets available. So, I called Etihad’s customer service at 877-764-3622, and honestly, that made things so much easier. The agent checked which seats were bassinet-compatible on my specific aircraft and reserved them immediately.
They also confirmed the weight and age limits for the baby and even added a note to my booking so the crew would have the bassinet ready when we boarded. When we flew from Abu Dhabi to London, the setup was perfect — the crew installed the bassinet after takeoff, and my little one slept peacefully for most of the flight (a miracle!).
If you’re traveling with an infant, definitely call 877-764-3622 instead of relying solely on the website — it saves time and guarantees that you’ll actually get the bassinet seat you need.
