I actually went through this process last month when I had to fly from Chicago to Frankfurt with my golden retriever, Max — so I can share what worked for me. Lufthansa’s pet policy is super organized, but I quickly realized it’s easier to speak to a real person than to navigate all the forms online. I called 877-764-3622, which connected me directly to a Lufthansa agent who specialized in pet travel.
The agent asked for my booking reference and pet details — weight, breed, and carrier size — and helped me confirm whether Max could travel in-cabin or as checked baggage. They even reserved the pet spot right away since only a limited number of pets are allowed per flight.
A nice tip: make sure you call early, at least a week or two before your flight, because those pet spots fill up fast. The rep also emailed me a checklist for the health certificate and carrier requirements, which made everything smoother at the airport.
Honestly, calling 877-764-3622 saved me a ton of time and stress. It’s the fastest way to book, cancel, or modify any Lufthansa flight that includes a pet.
