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If your flight with KLM Royal Dutch Airlines
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Quick Answer: Does KLM Rebook Cancelled Flights?
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Situation Typical Rebooking Time
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Real Scenarios: What to Expect
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Expert Tips to Handle KLM Cancellations
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Frequently Asked Questions (FAQ)
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Travel voucher
Understanding your rights and acting quickly
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Need Immediate Help? For quick assistance with cancellations, rebooking, or refunds, call:

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The short answer is yes—KLM usually rebooks cancelled flights
This in-depth guide explains everything you need to know about KLM’s cancellation
For immediate assistance, you can contact customer support at:
Yes. When KLM cancels your flight, the airline will either:
Automatically rebook you on the next available flight, OR
Offer you the option to choose a new flight yourself, OR
Provide a full refund or travel voucher
KLM confirms that when disruptions occur, they will inform passengers and rebook them if required.
1. Automatic Rebooking
In many cases, KLM will automatically assign you a new flight. You will receive:
Email notification
SMS update
App notification
This new itinerary usually appears in the “My Trip” section.
Flights are cancelled due to operational issues
You have a connecting flight
Availability exists on alternative routes
2. Self-Service Rebooking Options
If you don’t like the automatically assigned flight, you can:
Change your travel date
Select another route
Choose a different departure time
KLM allows you to rebook your flight online or in the app for free if the same class is available.
3. Rebooking on Partner Airlines
KLM is part of the SkyTeam alliance, so if necessary, it may rebook you on partner airlines like:
Air France
Delta Air Lines
Virgin Atlantic
This ensures you reach your destination as quickly as possible.
4. Free Rebooking Policy
If KLM cancels your flight:
You can rebook without paying fare differences
The airline typically absorbs the cost difference
Conditions apply (same cabin/class availability)
If your flight is cancelled, you’re not forced to accept a new flight. KLM gives you three main options:
1. Full Refund
You can request a full refund for:
Ticket price
Extra services (bags, seats, etc.)
This applies especially when flights are cancelled or significantly delayed.
2. Travel Voucher
KLM offers vouchers that:
Are valid for up to 1 year
Can be used for flights, upgrades, or extras
Work across partner airlines
3. Alternative Travel Date
You can rebook for a different date within a specified timeframe.
Since KLM is based in the European Union, it follows EU Regulation 261/2004, which protects air passengers.
Your Rights Include:
You are entitled to:
A replacement flight, OR
A full refund
You may qualify for compensation if:
Cancellation is within 14 days of departure
The airline is responsible (not weather or strikes)
While waiting for a new flight, KLM must provide:
Meals and refreshments
Hotel accommodation (if overnight delay)
Transport between airport and hotel
Passengers delayed by 3+ hours may also be eligible for compensation.
Rebooking timelines vary:
Situation Typical Rebooking Time
Automatic rebooking Within minutes to a few hours
High disruption (weather, strikes) Up to 24–72 hours
Peak travel season Longer delays possible
KLM notes that it may take time for new bookings to appear due to limited availability.
If flights are full, KLM will:
Place you on standby
Offer later flights
Rebook via partner airlines
Suggest alternative routes
In extreme cases, delays of 1–3 days may occur.
If your KLM flight cancellation causes you to miss a connection:
KLM must rebook your entire journey
You won’t pay extra
Compensation may apply
European law requires airlines to get you to your final destination, not just your first leg.
If you are stranded due to a cancellation, KLM may cover:
Hotel stays
Meals
Transportation
Communication costs
You can also claim reimbursement for these expenses.
Option 1: Online (Recommended)
Visit “My Trip” on the KLM website
Enter booking reference
Select new flight
Option 2: KLM Mobile App
Check notifications
Choose alternative flights
Option 3: Customer Support
Call for faster assistance:
Even though rebooking is provided, compensation is not always guaranteed.
You may NOT receive compensation if the cancellation is due to:
Bad weather
Airport closures
Air traffic control issues
Political instability
These are considered extraordinary circumstances.
Scenario 1: Flight Cancelled 2 Days Before
Automatic rebooking likely
Free changes available
Scenario 2: Flight Cancelled at Airport
Immediate rebooking or standby
Meals and hotel provided
Scenario 3: Long Delay (5+ Hours)
Refund option available
Possible compensation
Check your email and app frequently
Act quickly—seats fill fast
Use self-service tools first
Keep receipts for expenses
Know your EU261 rights
If automatic options aren’t working, contact support:
You can also reach KLM via:
Live chat
Social media
Airport service desk
1. Does KLM automatically rebook cancelled flights?
2. Can I choose my own rebooking?
Yes, you can select alternative flights using the website or app.
3. Is rebooking free with KLM?
4. Can I get a refund instead of rebooking?
Yes, you can request a full refund if your flight is cancelled.
5. Does KLM rebook on other airlines?
6. How long does rebooking take?
7. What if I miss my connection?
KLM must rebook your entire journey at no extra cost.
8. Am I entitled to compensation?
You may receive up to €600 if the airline is responsible for the cancellation
9. Can I change my rebooked flight?
Yes, you can modify it if conditions allow
10. What happens if I don’t accept the new flight?
You can request a refund or voucher instead.
11. Will KLM pay for hotels during delays?
12. Can I claim expenses?
Yes, keep receipts and submit reimbursement requests
13. What if no flights are available?
KLM will offer the next available flight or alternatives.
14. Can I rebook for a later date?
Yes, within the allowed timeframe.
15. How do I contact KLM quickly?
Call:
Yes—KLM does rebook cancelled flights, and it is part of their obligation to ensure passengers reach their destination.
You typically have three main options:
Rebooking (often automatic and free)
Refund
Travel voucher
Understanding your rights and acting quickly