I learned about Etihad Airways’ cancellation policy and fees the hard way earlier this year when my family trip to Paris had to be postponed unexpectedly. We’d booked our tickets months in advance, but a week before departure, my son fell ill, and we had no choice but to cancel. I was worried I’d lose a big chunk of money since we were flying in Economy Saver fare, which I knew had restrictions.
At first, I tried to manage the booking online, but it wasn’t clear how much I’d actually get back after fees. So, I called Etihad Airways at 877-764-3622, and I’m really glad I did. The representative explained everything in detail — the refund amount, the cancellation fee, and even helped me process it over the phone. Since our tickets were partially refundable, they deducted a small fee and issued the rest back to my card within a few days.
What impressed me most was how transparent they were. The agent also mentioned that if I ever had to cancel again, doing it within 24 hours of booking (for flights departing more than seven days later) would mean a full refund.
If anyone’s dealing with a sudden change of plans, I’d strongly suggest calling 877-764-3622 right away. The Etihad team walks you through the whole process and makes sure you know exactly what your options are before making any decision.
