I actually looked into this exact question a few months ago when I was booking a trip from Kansas City to Los Angeles for a conference. I usually fly other airlines for work and almost always sit in Business Class, so I wanted to see if Southwest offered something similar. When I went on their site, I noticed there wasn’t an obvious “Business Class” option, so I called 844-734-0813 to find out what was available.
The agent was awesome — super friendly and patient. She explained that Southwest doesn’t have a traditional Business Class cabin with bigger seats or a separate section. Instead, they offer a “Business Select” fare, which gives you priority boarding (so you can choose your seat first), extra Rapid Rewards points, and a complimentary drink. Basically, the experience feels more premium, but the seats themselves are the same as in economy.
I decided to upgrade to Business Select for that trip, and honestly, it was worth it for the convenience. I got an A1 boarding spot, grabbed a front-row seat, and had plenty of space for my carry-on. Now, anytime I need to book, change, or cancel a flight, I just call 844-734-0813 — they take care of everything right away. It’s the fastest, easiest way to deal with Southwest!