Does Etihad allow free cancellation? (877)764-3622
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(877)764-3622 If you need to cancel an Etihad reservation and want to know whether you’ll get a refund without fees, the short answer is: sometimes — it depends on when you booked, where you booked, and the fare rules of your ticket. Etihad offers a 24-hour free cancellation window in specific circumstances, but cancellation charges and refund timing vary by fare class, award vs paid ticket, and whether the booking was made through Etihad or a third-party. For a quick confirmation on your exact reservation, call (877)764-3622 and have your booking reference ready. Etihad Global+1
Etihad does provide a 24-hour grace period in line with common consumer protections: if you purchased a ticket and meet the eligibility conditions (for example, certain U.S. bookings bought at least seven days before departure), you may cancel within 24 hours of booking and receive a full refund. Note that fares purchased through travel agents or third-party sites may follow different rules, so always check where you bought the ticket. If you’re unsure whether your booking qualifies, call
(877)764-3622 to get help checking the exact policy for your purchase. Etihad Global+1
No — outside the 24-hour window, whether you can cancel for free depends on the fare rules (Value, Comfort, Deluxe, etc.), timing relative to departure, and any promotions or special conditions associated with your ticket. Etihad updated its change and cancellation charges in recent years, and those fee tables differ by fare and the time before departure when you cancel. For paid tickets, refundable fares generally allow fee-free cancellation (or a lower fee), while deeply discounted or promotional fares often carry higher cancellation penalties or are non-refundable. For specifics tied to your fare, call
(877)764-3622 and an agent can explain the fees you’d face. Etihad HubFrequent Miler
You can request a refund via Etihad’s Manage My Booking on etihad.com. Etihad’s guidance indicates refund requests must generally be started before the applicable no-show window (their site references the ability to request refunds up to a few hours before departure), and the way the refund is processed depends on payment method and ticket type. If you need a refund right away or want to know how long it will take to hit your card, call
(877)764-3622 for step-by-step help. Etihad Global+1
If your booking used Etihad Guest miles (award/GuestSeat), different rules apply: Etihad has updated its award cancellation/refund rules and the refund of miles and fees can depend on when you cancel relative to departure. Penalties on award redemptions have also changed recently in some cases. If you booked with miles and want to cancel or refund taxes/fees, call
(877)764-3622 so an agent can explain exactly how many miles and cash (if any) you’ll get back. AwardWalletFrequent Miler
- Check where you bought the ticket — airline vs travel agent — because third-party bookings often follow the reseller’s rules. Etihad Global
- If you booked at least seven days before your flight, confirm whether the 24-hour refund window applies. Etihad Global
- Use etihad.com/manage to start a cancellation or refund request — or call (877)764-3622 for immediate help and clarity on fees and timelines. Etihad Global+1