Can I get a refund or credit if Air Canada cancels my flight?

I actually went through this exact situation with Air Canada last year, so I can share how it worked for me. My original flight from Toronto to Vancouver was canceled the night before due to operational issues. At first, I was pretty stressed because I had meetings scheduled the following morning. I got the email saying I could either rebook or request a refund/credit, but the online portal was moving slow and kept glitching. Instead of waiting, I just called (877)-764-3622, which turned out to be the fastest way to deal with it.

The rep was super clear and walked me through the process. First, she checked if there were alternate flights I could switch to for free (which is always the first option they offer). Since nothing worked with my schedule, she explained I could choose between a full refund back to my card or a travel credit. I went with the credit because I already knew I’d be flying again soon. Within a couple of days, the credit showed up in my account and I used it for a trip a month later without any issues.

So yes—you do have options, and calling (877)-764-3622 really simplified everything for me.
 
Absolutely, I’ve been in that exact situation with Air Canada before — so here’s how it went for me. Last year, my flight from Toronto to Vancouver got canceled due to bad weather, and I initially panicked because I had an important meeting the next day. I contacted Air Canada’s customer support right away, and they explained that when the airline cancels a flight, you’re automatically entitled to either a full refund or a travel credit — your choice.

Here’s what I did: first, I checked my booking through the Air Canada app, where the “Manage My Trip” section showed the cancellation notice. From there, I selected the refund option (you can also choose a future flight credit if you plan to travel soon). It took around five business days for the refund to show up on my card.

If you ever face something similar, act quickly — contact Air Canada directly, confirm your refund or rebooking option, and keep your confirmation email safe. In my experience, the process was smoother than expected once I reached out right away. It’s definitely worth checking both email and spam folders for their updates, as they send real-time alerts after cancellations.
 
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